Answers for Teams Evaluating Konfyre

Member Outreach and HealthOps

• How does Konfyre member outreach work? Teams build an approved campaign form, assign eligible members, launch AI voice outreach, capture structured responses, and route configured exceptions.
• Can Konfyre upload a member roster? Yes, by roster upload or an approved integration.
• How does the voice assistant populate forms? It writes confirmed answers into a separate structured submission for each member.
• Can a clinical manager review escalated submissions? Yes, through configured review queues.
• Does Konfyre make autonomous clinical decisions? No. Clinical judgment remains with authorized human reviewers.
• How are consent, calling windows, retries, and opt-outs controlled? Through campaign-configured consent, calling, retry, disclosure, opt-out, and suppression controls.
• Can Konfyre support a BAA? A BAA is available for eligible healthcare customers and implementations.
• Can Konfyre integrate with an EHR or care management system? Approved APIs, webhooks, exports, and implementation-specific integrations are supported.
• How is Member Outreach Automation priced? It is standalone or a HealthOps module; voice usage is priced by calling minutes with campaign-volume platform tiering.
• Can Konfyre convert existing PDF forms? Yes, with validation, routing, signatures, and structured exports.
• What happens when a member requests a callback? The campaign creates the configured callback or review task.